Returns via API

Overview

The Get Return Documents API provides essential return information, including return documents and carrier-provided tracking details.

Merchants managing their own return portal or performing returns via a third-party solution can use the Global‑e API to obtain the required return documents and tracking information.

This API involves the following endpoints:

GetReturnDocuments API

Global‑e Return Flow via your Merchant Portal

The following diagram presents the Global‑e Return Flow performed via your Portal.

The Customer places a return request.

Merchant Flow:

In your Returns Portal Application, select the order, the product, the quantity, and the reason for the return.
Call the GetReturnShippingOptions API to retrieve the Shipping Price from Global‑e.
Calculate the amount of the refund.
Call the GetReturnDocuments API to generate the Merchant RMA Documents.
Global‑e returns all the required documents as a single PDF file and associated tracking information, if relevant, and lastly creates a Global‑e RMA.
Optional: If relevant, call the Tracking Events API to get all the tracking events for a given tracking number. (Not all returns are trackable).

Optional: Send an email to your Customers.

You can use the standard Global-e functionality for the Refund APIs and Replacements.

For more information, see:

Refunds via API

CreateOrderRefund

CreateOrder

GetReturnShippingOptions

GetShippingDetails API Structure

Use the Returns Shipping Options API to integrate the returns shipping return capability into your returns portal or through a 3rd party returns provider.

The Return Shipping Options API provides essential return information, including a list of return shipping methods and costs. This list can be used with the Overview .

Important

Global‑e must enable and configure this API on the Global‑e side.

Endpoint URL

POST {base_URL_GE}/Return/GetReturnShippingOptions

Parameters

Request

Field	Type	Mandatory	Description
`ProviderCode`		Yes	Provider name to identify the source of the request. `ProviderCode` – the code of the provider (for example, Narvar, Loop etc.)
`OrderId`	String (100)	Yes	OrderId / Merchant Order Id
`CurrencyCode`	String (3)	No	The currency of the returned prepaid shipping cost. The default should be as the origin order currency If the submitted order currency is different than that of the (outbound) order, apply the currency exchange.
`CultureCode`	String (10)	No	Default EN
`ReturnShippingServiceCode`	string	No
`Email`	string	Yes
`ReturnedProducts`	array of<Products object>		Each product object has the following fields: `ProductCode` `CartItemID` `ReturnQuantity`

Response

Field	Type	Mandatory	Description
`OrderId`	String (100)	Yes	Global‑e Order Id
`MerchantOrderId`	String (100)	Yes	Merchant Order Id
`ReturnShippingMethods` <array> available return shipping option for the requested items.
`ShippingMethodId`	Int	Yes
`ShippingMethodDescription`	string	yes
`ShippingMethodType`	String	Yes
`ShipperName`	String	Yes	The shipping service name of the return provider (API Type Name)
`IsQrLabel`	bool	No	Whether this is a label-free return (QR code only). Only applicable to the ShippingLabel object.
`isTrackable`	bool	Yes	True for carriers that GE has Tracking events integrations with. False for carriers for which Global‑e does not support Tracking capabilities.
`Cost`	double	yes	The cost of the shipment
`Currency`	String (3)	yes	3-letter currency ISO code

ReturnShippingDestinationDetails (Object)

The ReturnShippingDestinationDetails object contains all relevant details of the return destination.

Field	Type	Mandatory	Description
`Country`	String	Yes	Inbound ship to country
`City`	String	Yes	Inbound ship to city
`Address`	String	Yes	Inbound ship to address
`Zip`	String	Yes	Inbound ship to zip
`State or Province`	String	No	Inbound ship to State / province / county
`Email`	String	no
`Phone`	String	no

Example

Request

{
    "ProviderCode": "Narvar",

    "OrderId": "EUQA6215359",

    "Email": globale@gmail.com,

    "ReturnedProducts": [

        {

            "ProductCode": "433117270672",

            "ReturnQuantity": 1

         }

    ]
}

Response

{
    "IsSuccess": true,

    "Data": {

        "OrderId": "GE10470948238NL",

        "MerchantOrderId": "EUQA6215359",

        "ReturnShippingMethods": [

            {

                "ShippingMethodId": 40044878,

                "ShippingMethodDescription": "DHL API Express Worldwide Returns-NL-GlobalE",

                "ShippingMethodType": "Express Courier (Air)",

                "ShipperName": "DHL - NL",

                "IsQrLabel": false,

                "IsTrackable": true,

                "Cost": 0.0,

                "Currency": "EUR"

            }

        ],

        "ReturnShippingDestinationDetails": {

            "Country": "Netherlands",

            "City": "Roosendaal (Oud Gastel)",

            "Address": "Cherry 5",

            "Zip": "4751XK",

            "StateOrProvince": "",

            "Email": Test2121@gmail.com,

            "Phone": "310610947191"

        }

    }

Error Code

Error Code	Error Message	Description
E01	Could not find an available shipping method	No shipping method was found for the submitted products and quantities
E02	Return is not allowed due to order status %Order Status%	Allowed Return Statuses
E03	Order ID not found	Returned if the provided OrderId cannot be found for the merchant
E04	The `ReturnShippingMethodID` is invalid	The submitted `ReturnShippingMethodID` does not exist or it is invalid.
E06	Return period has expired for the order	Returned if the return period has expired for the provided OrderId.
E07	Return period has expired for `ProductCode %ProductCode%`	Returned if the product is predefined with a specific return period (per product meta-data). Note: Returns an array of products if multiple non-returnable products have an expired return date.
E08	`ProductCode %ProductCode%` is non-returnable product, return is not allowed	Returned if a non-returnable product is selected. Internal GE: Non-returnable features can be found at (Req-2001: Select Items to Return). Note: Returns an array of products if multiple non-returnable products were selected.
E09	`ProductCode %ProductCode%` not found in order	Returned if the `ProductCode` cannot be found for the provided OrderId. Note: Returns an array of products if there are multiple unrecognized products.
E10	Returned Qty for `%ProductCode%` is greater than delivered Qty	Returned if the provided quantity is greater than the quantity of the available products to be returned
E11	Returned Qty for `%ProductCode%` must be greater than 0	Returned if the provided quantity is a negative number
E12	Currency is invalid	The submitted currency is invalid
E15	Shipping service level is not found	Returned if there is no available return shipping option for the provided OrderId and `ReturnShippingTypeId`
E16	Input value for OrderId is invalid
E17	Input value for `MerchantRMANumber` is invalid
E18	Input value for `CreatedBy` is invalid
E19	Input value for `ReturnShippingCost` is invalid
E20	Input value for ReturnShippingTypeId is invalid
E21	Input value for `ProductCode` is invalid
E22	Input value for `CartItemId` is invalid
E23	Input value for `ReturnQuantity` is invalid
E24	Input value for `MerchantReturnReasonCode` is invalid

GetReturnDocuments

Overview

Use the GetReturnDocuments API to integrate the return documents capability into your returns portal or through a 3rd party returns provider.

The Return Documents API provides all relevant return documents and information, including the label, the tracking number, the tracking URL, the shipper name, the commercial invoice (if relevant), the RMA number, and the return note. In addition, Global-e creates a Global-e RMA. Note: Most invoices are electronic and are not returned.

Note: Electronic invoices are not returned.

Important

Global‑e enables and configures this API on the Global‑e side.

Request

Endpoint URL

POST {globale domain}/Return/GetReturnDocuments

Request Structure

Field	Type	Mandatory	Description
`ProviderCode`	String	Yes	The Provider's name used to identify the source of the request.
`OrderId`	String (100)	Yes	OrderId
`Email`	String (100)	Yes	The customer's email address
`MerchantRMANumber`	String (200)	No	The Merchant's internal RMA Number
`ShippingCost`	Decimal	No	The prepaid shipping cost associated with the return. If not provided, then the `ShippingCost` will be the configured prepaid/flat return rate.
`CurrencyCode`	String (3)	Yes (*) See Description	The currency of the returned prepaid shipping cost (*) Mandatory: Yes, if the `ShippingCost` parameter is greater than 0.
`ReturnShippingTypeId`	Integer	Yes	Possible values: `1 -` Returns an appropriate validation error. See Error Code. `2 - Prepaid` `3 - Local Prepaid Courier` `4 - Local Prepaid`
`ReturnShippingMethodId`	Integer	No	Based on the end customer's selected shipping method, as it appears in the Get Return Shipping Options response. If empty, Global‑e uses the cheapest method based on the return shipping type id.
`CultureCode`	String (10)	No	The preferred language for the Return Note document. Currently, English is the only supported language.
`ReturnedProducts`	Array	Yes	An array of returned product objects

ReturnedProducts

ReturnedProducts (array <ReturnedProducts>) of ReturnedProduct objects for this return.

Field	Type	Mandatory	Description
`ProductCode`	String (600)	Yes	The `ProductCode` used to identify the product
`CartItemId`	Integer	No	Identifier of the cart item
`ReturnQuantity`	Integer	Yes	Requested quantity to return of the product
`MerchantReturnReasonCode`	String (100)	No	The code of the reason for the product return on the Merchant site.
`MerchantReturnReasonDescription`	String (100)	Yes	The description of the reason for the return on the Merchant site

Response

Upon successful API call, the API returns the required documents for the return.

If the API call fails, the API returns ErrorInfo.

Response Structure

Field	Type	Description
`IsSuccess`	bool	True: If the API call is successful. False: If the API call fails.

Field

Type

Description

IsSuccess

bool

True: If the API call is successful.

False: If the API call fails.

Data

Field	Type	Description
`OrderId`	String (100)	The Global‑e Order ID
`MerchantOrderId`	String (100)	The Merchant Order ID
`GlobaleRMANumber`	String (100)	The Global‑e RMA Number
`MerchantRMANumber`	String (100)	The Merchant RMA Number

ReturnTrackingDetails (Object)

The ReturnTrackingDetails Object contains the tracking information of the return.

Field	Type	Description
`TrackingNumber`	String	Reference number valid for the tracking service used by the shipper for this return.
`TrackingURL`	String	Full tracking URL of the tracking service site used by the shipper.
`ShipperName`	String	The Shipping service name of the return provider.
`IsQrLabel`	bool	Optional: Whether this is a label-free return (QR code only). This is only applicable to the `ShippingLabel` object.
`IsTrackable`	bool	True for carriers for which Global-e supports tracking capabilities and tracking events. False for carriers for which Global‑e does not support Tracking capabilities

ReturnDocuments (Array)

The ReturnDocuments returns the following documents individually or unified, as a single multi-page document.

A Commercial Invoice (if the electronic invoice is not supported)
A Shipping Label
A Return Note

Field	Type	Description
`DocumentData`	String	Base64 file type representing the document file content
`URL`	String	Uri of the document
`DocumentTypeCode`	String	The code value of the document type. This value can be: `ShippingLabel` `ReturnNote` `CommercialInvoice` `CombinedReturnDocuments` (if `UnifiedAllDocumentsUnderOneFile` = true) Each document should contain just the relevant content and with relevant copies. Examples: The return note PDF should have only the return note in it without additional documents. The `ReturnCommercialInvoice` should have the return commercial invoice with the correct number of copies.
`DocumentTypeName`	String	The name of the document type, e.g. `ShippingLabel`, `ReturnNote` or `CommercialInvoice` (unless the invoice is electronic, no invoice is returned).

General API Error as ErrorInfo

ErrorInfo

{
     "Code": "error code", 
     "Error": "error message", 
     "Description: "error description"
}

Structure

Field	Type	Description
`Code`	String	Error code
`Error`	String	Error message
`Description`	String	Error description

For the list of errors, see Error Code

Samples

Request Sample

curl --location 'https://[globale domain]/Return/GetReturnDocuments' \
--header 'MerchantGUID: D2ED2A7F-F6ED-4CCB-B611-B44AC8D02250' \
--header 'Content-Type: application/json' \
--data-raw '{
	"ProviderCode": "Loop",
	"OrderId": "GE314856569TS",
        "Email": "globale@gmail.com",
	"MerchantRMANumber": "RM132",
	"ShippingCost": 10.0,
	"CurrencyCode": "USD",
	"ReturnShippingTypeId": 2,
	"ReturnShippingMethodId": null,
	"ReturnedProducts": [
		{
			"ProductCode": "DKB500680.M8",
			"ProductSecondaryCode": "",
			"CartItemId": null,
			"ReturnQuantity": 1,
			"MerchantReturnReasonCode": "",
			"MerchantReturnReasonDescription": "Return Reason from GRD request for product 1"
		},
		{
			"ProductCode": "B7ECS.C8",
			"ProductSecondaryCode": "",
			"CartItemId": 1,
			"ReturnQuantity": 1,
			"MerchantReturnReasonCode": "TTT",
			"MerchantReturnReasonDescription": "Return Reason from GRD request for product 2"
		}
	]
}'

Success Sample

{
    "IsSuccess": true,
    "Data": {
        "OrderId": "GE314856569TS",
        "MerchantOrderId": "314856569",
        "GlobaleRmaNumber": "371104",
        "ReturnTrackingDetails": {
            "TrackingNumber": "1ZXXXXXXXXXXXXXXXX",
            "TrackingURL": "https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1ZX&requester=ST/",
            "IsQrLabel": "false",
            "IsTrackable": true
        },
        "ReturnDocuments": [
            {
                "DocumentTypeCode": "ShippingLabel",
                "DocumentTypeName": "Shipping Label",
                "DocumentData": "AQCkosNhECNeAACYzH/NIA5NgtHU2QAAAABJRU5ErkJggg==",
                "URL": "https://[MerchantDomain]/url"
            }
        ]
    },
    "Errors": null
}

Failure Sample

Example 1

{
    "IsSuccess": false,
    "Data": null,
    "Errors": [
        {
            "Code": "E500",
            "Error": "We encountered an unexpected error and are working to resolve the issue."
        }
    ]
}

Example 2

{
    "IsSuccess": false,
    "Data": null,
    "Errors": [
        {
            "Code": "PE27",
            "Error": "Return products collection has duplication"
        },
        {
            "Code": "PE07",
            "Error": "Return product (DKB500680.M8) was not found for order"
        },
        {
            "Code": "PE07",
            "Error": "Return product (B7ECS.C8) was not found for order"
        }
    ]
}

Error Code

Error Code	Error Message	For more information, see:
E01	Could not create the shipping label	Note: Not applicable to the self-postage option.
E02	The return is not allowed due to the order status ({0})	Allowed Return Statuses
E03	The Order ID was not found
E04	There is already an RMA request for this order ({0})
E05	There are multiple orders with these details ({0})
E06	The return is not allowed due to the parcel status ({0})	Allowed Return Statuses
E07	Unable to find the shipping method for the provided return shipping method Id ({0})	Return Shipping Service Types
E08	The provided ReturnShippingTypeId is not valid ({0})	Return Shipping Service Types
E09	There are multiple orders with this Order ID ({0})
E10	No shipping options were found for the order return ({0})
E11	The return shipping address was not found for order ({0})
E12	Invalid currency code for the provided shipping cost for order ({0})
E13	The return shipping request failed for order ({0})
E14	The return shipping cost cannot be a negative number
E15	The return shipping cost is greater than the return product price

Product Errors

Error Code	Error Message
PE01	Unable to process this request as the returns period has expired for the product ({0})
PE02	The return product ({0}) was not found for the order
PE03	Product ({0}) is not returnable
PE04	Unable to find the shipping method for the return shipping method id ({0})
PE05	The requested return product quantity was not delivered to the customer ({0})
PE06	The requested return product is virtual ({0})
PE07	The requested return product contains dangerous goods ({0})
PE08	The requested return product quantity is zero ({0})
PE09	The OrderProduct was not found for the requested return product ({0})
PE10	The child return product was requested without the parent product ({0})
PE11	The order product delivery quantity is zero ({0})
PE12	The order product unit sale price is zero ({0})
PE13	The return reason code was not found for the requested product ({0})
PE14	The return product collection has duplications

Model Validation Errors

Error Code	Error Message
ME01	The input value for `ProductCode` is Invalid
ME02	The input value for `CartItemIdInvalid` is Invalid
ME03	The input value for `ReturnQuantity` is Invalid
ME04	The input value for `MerchantReturnReasonCode` is Invalid
ME05	The input value for `MerchantReturnReasonDescription` is Invalid
ME06	The input value for `OrderId` is Invalid
ME07	The input value for `Email` is Invalid
ME08	The input value for `ReturnShippingTypeId` is Invalid
ME09	The input value for `ReturnedProducts` is Invalid
ME10	The input value for `CultureCode` is Invalid
ME11	The input value for `MerchantRMANumber` is Invalid
ME12	The input value for `CurrencyCode` is Invalid
ME13	The input value for `ProviderCode` is Invalid
ME14	The input value for `ShippingCost` is Invalid
ME15	The input value for `ReturnShippingMethodId` is Invalid

Tracking Events API

Overview

The Get Tracking Events API lets you receive status events on the delivery status of an order. Reporting of tracking events allows both our customers and 3rd parties to stay informed about the exact location and status of returned items throughout the entire external return journey.

With that, having tracking events for return shipments allows to trigger refunds automatically upon confirmation of returned item receipt (or any other tracking event).

The API accepts one or more order ID numbers, up to 100, on a single call, a list of either orders moved to forward shipments, after checkout completion (outbound), or returns (inbound) and returns their status.

For each order the following tracking details are provided:

Order ID
Tracking Event Time
- Global-e Event, one or more.
- Shipper event, one or more.
Is the Shipper active?
Tracking URL
Shipper Name
Inbound or Outbound shipping.
Location Address – The current location of the order.
Tracking Status, one of the following:
- DispatchedToCustomer
- DeliveryAttempt
- Delivered
- ReturnedByShipper

The list returned in the response is ordered by “Tracking event date time” ASC.

Prerequisites

The request can include a list of global-e order IDs, a list of tracking events, or both, but all the same type: Inbound or Outbound.

If requesting inbound and outbound tracking events, two different requests should be issued.

Implementation

GetTrackingEvents

API ENDPOINT: GetTrackingEvents

POST request URL: https://{server_name}/Shipment/GetTrackingEvents

Request Parameters

Parameter	Type	Description	Mandatory
`EventSinceInUTC`	string	Date and time for the earliest time of the order shipment status, UTC time zone, in RFC 2822 format (for example, Fri, 8 Aug 2014 17:13:07 +0000).	No
`Type`	string	The shipment direction. One of the following	Yes
`OrderIds`	List of strings	List of Global‑e Order IDs. Up to 100 in each request, in the format GEnnnnnn.	Conditional
`TrackingNumbers`	List of strings	List of Global‑e tracking numbers. Up to 100 in each request, in the format GEnnnnnn.	Conditional

Response Parameters

Parameter	Type	Description	Mandatory
`SuccessfulTrackingNumbers`	List of Objects	The events for each `OrderId` listed in the request. The object includes: `GlobaleOrderID` `MerchantOrderID` `TrackingNumber` Type – Inbound or Outbound `ShipperName` `TrackingEvents` Object
`TrackingEvents`	List of Objects	Tracking details for each Global-e order ID in the request, in ascending tracing event time: `ShipmentEventDescription` `TrackingEventTimeDateUTC` `GlobaleEventDescription` `TrackingEventStatus` One of the following: `DispatchedToCustomer` `DeliveryAttempt` `Delivered` `ReturnedByShipper` Location – Object of `FullAddress`

Examples

Request

Request for only for GE orders:

{
  "EventSinceInUTC": "2023-01-01 00:04:23",
  "Type": "outbound",
  "OrderIds": [
    "GE381652418TS"
],
    "TrackingNumbers":[
]}

Response

{
    "IsSuccess": true,
    "Data": {
        "SuccessfulTrackingNumbers": [
            {
                "GlobaleOrderID": "GE381652418TS",
                "MerchantOrderID": "381652418",
                "GlobaleParcelCode": "240324091851129-P1",
                "IsTrackingNumberActive": true,
                "TrackingNumber": "GE381652418TS2864637A0",
                "Type": "outbound",
                "TrackingUrl": "https://mailingtechnology.com/tracking/?tn=GE381652418TS2864637A0",
                "ShipperName": "Spring XBS Packet Registered-GlobalE",
                "TrackingEvents": [
                    {
                        "ShipperEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)",
                        "TrackingEventDateTimeInUTC": "2024-03-24T09:19:08",
                        "GlobaleEventCode": "1",
                        "GlobaleEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)",
                        "ShipperEventCode": "0",
                        "TrackingEventStatus": [],
                        "Location": {
                            "FullAddress": null
                        }
                    }
                ]
            },
            {
                "GlobaleOrderID": "GE381652418TS",
                "MerchantOrderID": "381652418",
                "GlobaleParcelCode": "240324091851211-P2",
                "IsTrackingNumberActive": true,
                "TrackingNumber": "GE381652418TS2864637A0",
                "Type": "outbound",
                "TrackingUrl": "https://mailingtechnology.com/tracking/?tn=GE381652418TS2864637A0",
                "ShipperName": "Spring XBS Packet Registered-GlobalE",
                "TrackingEvents": [
                    {
                        "ShipperEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)",
                        "TrackingEventDateTimeInUTC": "2024-03-24T09:19:16",
                        "GlobaleEventCode": "1",
                        "GlobaleEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)",
                        "ShipperEventCode": "0",
                        "TrackingEventStatus": [],
                        "Location": {
                            "FullAddress": null
                        }
                    }
                ]
            },
            {
                "GlobaleOrderID": "GE381652418TS",
                "MerchantOrderID": "381652418",
                "GlobaleParcelCode": "24032409185195-P3",
                "IsTrackingNumberActive": true,
                "TrackingNumber": "GE381652418TS2864637A0",
                "Type": "outbound",
                "TrackingUrl": "https://mailingtechnology.com/tracking/?tn=GE381652418TS2864637A0",
                "ShipperName": "Spring XBS Packet Registered-GlobalE",
                "TrackingEvents": [
                    {
                        "ShipperEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)",
                        "TrackingEventDateTimeInUTC": "2024-03-24T09:19:17",
                        "GlobaleEventCode": "1",
                        "GlobaleEventDescription": "The parcel has been created but is waiting to be manifested (i.e. despatched)",
                        "ShipperEventCode": "0",
                        "TrackingEventStatus": [],
                        "Location": {
                            "FullAddress": null
                        }
                    }
                ]
            }
        ],
        "FailedTrackingNumbers": []
    },
    "Errors": null
}

Allowed Return Statuses

To initiate a return, the order or package must bear one of the specified permissible statuses below.

Return Statuses for Regular Orders (Non-split Orders)

Delivered to customer
Delivered to store
Dispatched to customer
Returned to store

Allowed Return Statuses for Spilt Orders

Delivered to customer
Delivered to store
Dispatched to customer
Returned to Store
Part dispatched (the rest to follow) and payment received.
Part dispatched and part refunded

Allowed statuses for Parcels:

Delivered to customer
Delivered to store
Dispatched

Return Shipping Service Types

Global‑e supports the following Return Shipping Types.

ReturnShippingTypeId	ReturnShippingTypeName
2	Prepaid
3	Local Prepaid Courier
4	Local Prepaid

Documentation Portal

Returns via API

Overview

Global‑e Return Flow via your Merchant Portal

GetReturnShippingOptions

GetShippingDetails API Structure

Important

Parameters

Example

Error Code

GetReturnDocuments

Overview

Important

Request

Request Structure

ReturnedProducts

Response

Response Structure

Data

General API Error as ErrorInfo

Samples

Request Sample

Success Sample

Failure Sample

Error Code

Tracking Events API

Overview

Prerequisites

Implementation

Examples

Allowed Return Statuses

Return Statuses for Regular Orders (Non-split Orders)

Allowed Return Statuses for Spilt Orders

Return Shipping Service Types