Store Orders
Overview
The Global‑e Merchant Portal allows Merchants with stores in various countries to ship orders to stores, process deliveries to customers from these stores, process returns from customers to stores, and send back the returned items from the store to the Merchant
This document provides the steps required to enable the appointed store personnel to receive and check in parcels, process returned items, consolidate returns, and send the parcels back to the Merchant.
Note
The colour scheme of the Global‑e Merchant Portal menu may either be grey or orange.
All the screens and illustrations displayed in this document are provided as examples.
Terminology in this document:
The following terms are used in this document.
Term | Description |
|---|---|
Merchant | The company for which you work |
Global‑e Merchant Portal | The Global-e interface to use to process store orders |
Store Admin (SA) | The Merchant's store employee in charge of creating users and handling standard order check-in and return procedures |
Store User (SU) | The Merchant's store employee in charge of processing and handling standard order check-in and return procedures |
Order ID | Also called Order Number: Unique Global‑e order identification number. Example: GE23311623GB. |
Store Label | The Store Label is attached to each parcel. It includes the parcel code (as a bar code and a number under the bar code). Example: 23311623-9-1. |
Shipping Label | The Shipping Label is attached to each parcel. It includes the tracking number. |
Return Shipping Label | The Return Shipping Label is created and attached to the parcel by the Store personnel before returning items to the Merchant. |
Prerequisites
Make sure you have the following items ready before getting started:
A username and password to access the Global-e Merchant Portal.
This is provided by the Global-e Admin who has also prepared the initial Store Orders environment by:
Global-e also prepared your initial Store Orders environment by:
Creating users (users are the store personnel in charge of recording the store order information)
Users are the store employees in charge of processing store orders and recording the store order information.
Store User: in charge of performing the standard order check-in and return procedures.
Store Admin: performs the same standard procedures implemented by the Store User. This user can also create additional Store Admins and Store Users. See Editing a User for more information.
Associating each user with the relevant stores.
Important: to configure users for the Store Orders feature, you must be a Store Admin.
A regular printer to print labels and applicable documents.
For returns: Adequate packing materials including boxes, bags, scissors, tape, and more.
Recommended: A bar code scanner to process orders. You can also process manually.
Note
This documentation assumes that you have the correct role permissions and credentials to perform the procedures on the Merchant Portal.