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Configuring Auto-Refunds

Auto-refund issues refunds based on events (immediate or delayed) you select, and is configured per policy rule.

To configure auto-refund

  1. Complete accessing your policy rules.

  2. In the dropdown menu located to the right of Refund Process, select Automatic.

    The Trigger and Execute dropdown menus are displayed.

  3. Set the Trigger event:

    • RMA is approved

    • Shipment is in transit

    • Shipment has been received

    • Items have been validated

    Note

    The available trigger options vary according to trigger selection and account. For example, selecting Items have been disabled displays the Validation dropdown menu.

  4. In the Execute field, select one of the following:

    • Immediately

    • After...

  5. Do one of the following:

    • If you selected Immediately, skip to Step 6.

    • If you selected After..., set the following:

      • Number value

      • Time unit

      Configuring_Auto-Refund_-_Image_2.png

  6. Click the save icon.

Note

The save icon is only displayed when you change your Approval Process selection.