Order Dispatched
This email is sent to the customer when the order is dispatched from the hub and picked up by the carrier.
This email is triggered once the order status is changed to “Dispatched to Customer”.
The status change can happen:
Following a manual processing
Shipper EOD Manifest
Automatic status change based on tracking events
Attachments
The following attachments are added to the email:
VAT invoice – for EU internal orders (both merchant and customer are from the EU) and for domestic orders.
Customer Receipt – for cross-border orders or outside the EU.
Enabled by default but can be disabled.
Commercial invoice – when enabled, for emails outside of the EU.
Disabled by default.
The Email Title
Your order has been shipped! - {Merchant Name} by Global-e - order number {GE Order ID}
The Email Content
