Order Dispatched Partially
This email is sent in case of a split order, when only one or some of the total parcels have been sent to the customer and some are still waiting to be sent.
The email is triggered when: for Split orders, where the status of some of the parcels change to “Dispatched to Customer.”
A parcel or some of the parcels have been processed manually.
Sent in the Shipper EOD manifest.
Attachments
The following attachments are added to the email:
VAT invoice – for EU internal orders (both Merchant and customer are from the EU) and for domestic orders.
Customer Receipt – for cross-border orders or outside the EU.
Enabled by default but can be disabled
Commercial invoice – when enabled, for emails outside the EU.
Disabled by default
The Email Title
One of your packages has been shipped.
The Email Content
Last Parcel Notice
The ability to send a different email for the last parcel of split orders is supported and can be configured.
The email is triggered in case of a split order and one of the following occurs:
The final parcel is shipped (when parcel quantity is known)
The Entire remaining content is shipped with the parcel.
If the email is configured, the Dispatched Partially email is sent to the first parcels and the Last parcel email will be sent to the last parcel. Comment: Not clear