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Dispatch Emails with Out-of-Stock Products

The ability to display Out of Stock (OOS) products in the dispatch emails (Dispatched and Dispatched Partially) is available.

If configured, the OOS products can be displayed below the order summary section.

The Behavior
  1. A product is identified as OOS during fulfilment.

  2. The OOS email is not sent to the customer.

  3. The order or parcel is fulfilled and shipped.

  4. The dispatched emails are triggered with the OOS element:

    1. In case the full order is shipped (single parcel or consolidated shipments) – the element is added to the Order Dispatched email.

    2. In case of a split order – the element is added to the Dispatched Partially email.

The Email Title

The same email title set for the original email is used. The title can be modified.

The Email Content
out_of_stock_email.png