RMA Notifications (from Global‑e)

SendRMAToMerchant API

Send Return Merchandise Authorization (RMA) to the merchant. Global‑e calls this API after a customer generates a label from the Return Portal.

Method/URL

POST https://www.merchant-site-domain.com/rma-info-to-merchant-url

Request Parameters

Request classes MerchantReturnand merchantOrder.

Name	Type	Description	Mandatory
`CreatedBy`	String	Date of the RMA request	Yes
`CurrencyCode`	String	Code for the RMA currency
`MerchantGUID`	String	Unique identifier of the Merchant on Global-e.	Yes
`MerchantOrderId`	String	Order unique identifier on the Merchant’s site	No
`OrderId`	String	Global‑e order unique identifier.	Yes
`ReturnedProducts`	Array of MerchantReturnProduct	Array of returned products	Yes
`ReturnedShippingCost`	Decimal	Cost for return shipping
`ReturnTrackingNumber`	String	The return tracking number	Yes
`RMANumber`	String	Unique RMA number	Yes
`ShipperName`	String	The shipper name	Yes
`TrackingURL`	String	The return tracking URL	Yes
`WebStoreCode`	String	Code for the web store
`WebStoreInstanceCode`	String	Code for the web store instance

Response Parameters

Name	Type	Description
`Success`	Boolean	Indicates if the call has succeeded. TRUE - indicates success. FALSE - denotes an error or failure.

Name

Type

Description

Success

Boolean

Indicates if the call has succeeded.

TRUE - indicates success.

FALSE - denotes an error or failure.

Request Example

{
    "OrderId": "GE24192321GB",
    "MerchantOrderId": "71144",
    "RMANumber": "223878",
    "ShipperName": "DHL",
    "ReturnTrackingNumber": "857854854778",
    "TrackingURL": "www.dhl.com/Tracking?TrackingNumber=857854854778",
    "CreatedBy": "Customer",
    "ReturnedProducts": [
        {
            "SKU": "ProductD",
            "Name": "Blue jacket",
            "CartItemId": "2",
            "ReturnQuantity": 1,
            "ReturnReasonName": "Arrived too late",
            "MerchantReturnReasonCode": null,
            "MerchantReturnReasonName": null
        }
    ],
    "MerchantGUID": "7e3d5523-d86a-4c56-8f47-5a48b829e3b7"
    "CurrencyCode":"EUR",
    "ReturnShippingCost":2020.9483,
    "WebStoreCode":"Merchant01",
    "WebStoreInstanceCode":"01.webstore.com"
}

Response Example

Success Example

{
    "Success":true,
    "Message":"success message",
    "Description":"success description"
}

Failure Example

{
   "Success":false,
   "Message":"error message",
   "Description":"error description"
}

Classes

Merchant.Order

Parameter Name	Type	Description	Mandatory
`AdditionalRequiredDocuments`	List<orderDocoment>	The required additional documents for shipping. When the information is provided, the Merchant must wait for the documents to be provided before starting fulfilment.
`AllowMailsFromMerchant`	Boolean	Indicates if the end customer has opted on the Global‑e checkout page to receive emails from the Merchant. TRUE - Customer opted to receive emails FALSE - Customer did not opt to receive emails
`CartHash`	String	Cart hash originally specified in the `merchantCartHash` argument for the `SendCart` method for the cart converted to this order on Global‑e.	No
`CartId`	String	Identifier of the cart on the Merchant’s site originally specified in `merchantCartToken` argument for `SendCart` method for the cart converted to this order on Global‑e.	No
`CashOnDeliveryFee`	Decimal	Cash On Delivery fee amount in Merchant’s currency.
`CCFPrice`	Decimal	Customs Clearance Fees (CCF), in the Merchant currency.
`ClearCart`	Boolean	Indicates if the end customer’s cart must be cleared before this method finishes execution on the Merchant’s site. TRUE - The end customer’s cart must be cleared FALSE - The end customer's cart does not have to be cleare
`CurrencyCode`	String	3-char ISO currency code for the order being posted. By default, this is set to the original Merchant’s currency.
`CurrencyName`	String	Customer currency name. Returned by `GetOrdersDetails` API only	No
`Customer`	Class Merchant.Customer	The paying customer’s preferences (Global-e acts as a paying customer).
`CustomerComments`	String	Holds the gift message. In the offline order flow, holds the product comment.
`CustomerComments`	String	Comments text entered by the end customer in Global‑e checkout.	No
`CustomerDTBreakdown`	Class DTBreakdown	Contains the duties and tax parts the customer paid for the order.	No
`DateCreated`	String	Order creation date and time. Returned by `GetOrdersDetails` API only.	No
`DiscountedShippingPrice`	Decimal	The shipping price paid by the customer converted to the Merchant’s currency. Total Shipping price reducing Order Discounts (`InternationalDetails.DiscountedShippingPrice` price converted to the Merchant currency).
`Discounts`	List<Merchant.Discount>	The list of discounts being applied to the order, according to the original list of discounts received in `SendCart` for this order, and to the Merchant shipping configuration on Global‑e.	No
`DoNotChargeVAT`	Boolean	Indicates if the end customer hasn’t been charged VAT in Global‑e checkout, as specified in the `doNotChargeVAT` argument for the `SendCart` method for the cart converted to this order on Global‑e. TRUE - VAT is not charged TRUE - VAT is charged	No
`ExporterDetails.DestinationRegistrationNumber`	Decimal	The Tax reference number of the GE Entity at the destination country. Should only be provided when the order is tax-collected. Otherwise, the field should be Null. The value should be Null if the order destination is for an EU country.
`ExporterDetails.LocalRegistrationClearance`	Boolean	Indicates whether the Merchant can use the destination Registration number. TRUE - Merchant can use destination Registration number (`ExporterDetails.DestinationRegistrationNumber`) FALSE - Merchant cannot use destination Registration number .
`FreeShippingCouponCode`	String	Merchant’s free shipping `CouponCode` applied by the end customer, as specified in the `FreeShippingCouponCode` argument for the `SendCart` method for the cart converted to this order on Global‑e.	No
`InternationalDetails`	Class Merchant.InternationalDetails	Details referring to the end customer’s order placed on the Global‑e side. These details apply only to the Merchants dealing with international customers’ support themselves.	No
`IsB2B`	Boolean	Indicates if the order has a Company name and VAT registration number. TRUE - Order contains a company name and VAT registration number FALSE - Order does not contain a company name and VAT registration number
`IsFreeShipping`	Boolean	Indicates if the Merchant offers free international shipping to the end customer, as specified in the `IsFreeShipping` argument for the `SendCart` method for the cart converted to this order on Global‑e. TRUE - Shipping is free. FALSE - Shipping is not free.	No
`IsMoto`	Boolean	Indicates if the the customer is a customer support agent and an “Offline order” took place TRUE - The customer is a customer support agent and an “Offline order” took place FALSE - The customer is a regular customer
`IsReplacementOrder`	Boolean	Indicates if the order is a replacement. TRUE - The order is a replacement FALSE - The order is not a replacement
`IsSplitOrder`	Boolean	Indicates if the order should be handled as a split order (i.e. without consolidation). TRUE - Order will be split FALSE - Order is not to be split	No
`IsTaxExemption`	Boolean	Indicates if the order has a tax exemption. TRUE - Order has a tax exemption FALSE - Order does not have a tax exemption
`LoyaltyCode`	String	Loyalty code applicable to the Merchant’s site entered by the end customer in Global‑e checkout.	No
`LoyaltyPointsEarned`	Decimal	The number of loyalty points to be earned for this purchase by the end customer on the Merchant’s site, as specified in the `loyaltyPointsEarned` argument for the `SendCart` method for the cart converted to this order on Global-e.	No
`LoyaltyPointsSpent`	Decimal	The number of loyalty points spent for this purchase. The existing loyalty points handling procedure must be applied to the end customer’s user account. Therefore, the “Loyalty points” type discount must not be applied to the order directly but can be used for display purposes elsewhere in the system (i.e. on the end user’s My Account page).	No
`Markups`	List<Merchant.Discount>	The list of markups being applied to the order, according to the Merchant shipping configuration on Global‑e. Effectively Markup is a “negative Discount”. The main use case for markups is when the end customer is charged in Global‑e checkout, a flat shipping rate, which is higher than the shipping rate, calculated for the respective order. In this case, Global‑e pays the difference to the Merchant in the form of Markups applied to the order. Unlike Discounts, Markups may be only passed to the Merchant’s back-end ERP system for reconciliation purposes, and may not be displayed to the end customer.	No
`MerchantDTBreakdown`	Class DTBreakdown	Contains the duties and tax parts that the Merchant subsidized for the order.	No
`MerchantGUID`	String	Unique identifier of the Merchant on Global-e.
`MerchantOrderId`	String	Order unique identifier on the Merchant’s site returned from a previous call to the `SendOrderToMerchant` method for this order.	No
`ModifiedProduct`	String	Holds the product’s SKU
`OrderCreationSource`	Decimal	One of the values of `OrderCreationSource` enumeration denoting a type of discount shown in the OrderCreationSource Table.
`OrderDocuments`	List<OrderDocument>	Always contains a single document - it can be either a VAT Invoice or a Customer Receipt, depends if it is within the EU or not.
`OrderId`	String	Global‑e order unique identifier.
`OrderPaymentMethods`	List<OrderPaymentMethod>	List of payment methods the customer use (Credit card, Gift Cards)
`OrderStatusReason`	Class OrderStatusReason	Reason for the order status, why it was cancelled.
`OriginalOrder`	Class Merchant.OriginalOrder	Details that refer to the original order if the current order is a replacement.	No
`OTCurrencyCode`	String	Currency of the one-time voucher code used to place the order.	No
`OTVoucherAmount`	Decimal	The amount taken off the voucher when applicable.	No
`OTVoucherCode`	String	One-time voucher code used to place the order	No
`Parcels`	List<Merchant.Parcel>	The list of parcels created for the order. Returned by `GetOrdersDetails` API only.	No
`PaymentDetails`	Class Merchant.PaymentDetails	The paying customer’s payment details.
`PrePayOffered`	Boolean	Indicates if the prepayment option for duties and taxes was offered to the customer. TRUE - Prepayment option offered. FALSE - Prepayment option not offered.
`PriceCoefficientRate`	Decimal	`CountryCoefficient` rate applied to the prices in this order.
`PrimaryBilling`	Class Merchant.CustomerDetails	The primary customer’s billing details. If `IsEndCustomerPrimary` is set to TRUE, then the primary customer is the payer and his details are indicated in the URL-encoded form.
`PrimaryShipping`	Class Merchant.CustomerDetails	Primary customer’s shipping details. If `Customer.IsEndCustomerPrimary` is TRUE, this field contains the end customers' shipping details. this field contains the Global-e hub's shipping address in the URL-encoded form.
`Products`	List<Merchant.Product>	The list of products being purchased.
`RoundingRate`	Decimal	The average conversion rate applied to the prices paid by the end customer when calculating the prices paid by Global‑e to the Merchant in the original Merchant’s currency. This rate includes “FX conversion” and “marketing rounding” factors.
`SameDayDispatch`	Boolean	Indicates if the end customer has requested “Same Day Dispatch” on Global‑e checkout. TRUE - Customer requested "Same Day Dispatch" FALSE - Customer did not request "Same Day Dispatch"	No
`SameDayDispatchCost`	Decimal	Cost of the “Same Day Dispatch” option selected by the end customer on Global‑e checkout, in the original Merchant’s currency.	No
`SecondaryBilling`	Class Merchant.CustomerDetails	Secondary customer’s billing details. If `Customer.IsEndCustomerPrimary` is FALSE, this contains attributes of the end customer’s details indicated in the URL-encoded form.
`SecondaryShipping`	Class Merchant.CustomerDetails	Secondary customer’s shipping details. If `Customer.IsEndCustomerPrimary` is FALSE, this field contains the end customers' shipping details.
`ShippingMethodCode`	String	Code denoting the local shipping method selected from the list of available shipping options provided in the `shippingOptionsList` argument for the `SendCart` method for the cart converted to this order on Global‑e.	No
`ShipToStoreCode`	String	Code denoting the Merchant’s store specified by the customer for “ship to shop” shipping destination (to be mapped on the Global‑e side).	No
`StatusCode`	String	Code denoting the order status on the Merchant’s site (to be mapped on the Global‑e side).
`Subs`	List<Merchant.Order>	Contains Sub orders related to Mixed order. This list is defined only in case the order is Mixed.
`TotalDutiesAndTaxesPrice`	Decimal	Total Duties & Taxes value including Customs Clearance Fees, in the Merchant currency. This amount is the total amount, regardless of whether the customer or the Merchant paid it.
`TotalDutiesPaidByCustomerPrice`	Decimal	The total amount of duties paid by the customer in the Merchant’s currency.
`UserId`	String	Internal User identifier on the Merchant’s site originally specified in the `shippingDetails`.`UserId`argument for `SendCart` method for the cart converted to this order on Global‑e.	No
`USSalesTax`	Decimal	Sales tax value for USA in the Merchant currency. This value is included in `TotalDutiesAndTaxesPrice`.
`WebStoreCode`	String	Code used on the Merchant’s side to identify the web store, as specified in the `WebStoreCode` argument for the `SendCart` method for the cart converted to this order on Global‑e.	No

OrderCreationSource

One of the following possible values of OrderCreationSource enumeration denoting a type of discount:

OrderCreationSource Value	Name	Description
0	GECheckout	The default value for orders created in a normal flow via Global‑e Checkout
1	Marketplace	The value for orders that are created at a marketplace and sent to Global-e via your brand

MerchantReturn

Parameter Name	Type	Description
`CreatedBy`	String	Who created the return
`MerchantGUID`	String	Merchant’s unique ID
`MerchantOrderId`	String	Merchant Order Id
`OrderId`	String	Order Id
`ReturnedProducts`	List<MerchantReturnProduct>	Products returned
`ReturnTrackingNumber`	String	Return tracking number
`RMANumber`	String	Return Merchandise Authorization number
`ShipperName`	String	Name of shipper
`TrackingURL`	String	Tracking URL

MerchantReturnProduct

Parameter Name	Type	Description	Mandatory
`CartItemId`	String	The ID of the cart item	Yes
`MerchantReturnReasonCode`	String	Merchant code for return reason	No
`MerchantReturnReasonName`	String	Merchant name for return reason	No
`Name`	String	Name of product	Yes
`ReturnQuantity`	String	Return quantity	Yes
`ReturnReasonName`	String	Reason for return	Yes
`SKU`	String	Stock keeping unit	Yes

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