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Processing Uncollected Orders

Customers shall collect their orders from the store within a specific period. Beyond this period, the status of the order is marked uncollected. In this case, process the order as a return and ship it back to the merchant.

To process uncollected orders as a return:

  1. On the row of uncollected orders, click Collected.

  2. Process a Standard (Non-RMA) Return.

  3. Prepare the Parcels for Return Shipment to the Merchant.

    This includes:

    The following example shows an order with an uncollected status.

    image50.png

    Uncollected Order