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Documentation Portal

Process Returned Orders

A customer can return items to any store in the customer’s country, regardless of where the order was delivered (home or store delivery), with or without a Return Merchandise Authorization (RMA note).

(Duration: 4:14)

Processing Returns - Quick Start

For each parcel, repeat the following process.

Step 1

Log in to the Portal. (If you are the Store Admin, select the current store).

See Log in to the Global‑e Merchant PortalLog in to the Global‑e Merchant Portal

Step 2

Find the order associated with the items being returned.

See Finding the Relevant Order

Step 3

Process RMA or non-RMA returns, as required.

See Processing a Return to the Store

Step 4

Prepare the parcels for the return shipment to the merchant:

  • Consolidate all RMAs as consignments

  • Perform the EOD procedure

  • Print the documents and affix them to the parcel:

    • Return Proforma Invoice – consolidated return invoice

    • Return Shipping Label – one for each consignment.

See Preparing the Parcels for Return Shipment to the Merchant